We are experiencing performance issues in us-west-2 region.

Update timeline

1. investigating Feb 18, 2026, 11:02 AM UTC

   We are actively investigating intermittent performance issues affecting the us-west-2 region. Our team is working to identify the root cause and will provide updates as more information becomes available.

2. monitoring Feb 18, 2026, 11:52 AM UTC

   Earlier, we experienced significant performance degradation across all qTest services in the us-west-2 region. This included elevated latency across all endpoints, intermittent unresponsiveness, and increased error rates affecting both Manager and satellite applications. The issue was mitigated, we are closely monitoring whole situation.

3. resolved Feb 18, 2026, 12:00 PM UTC

   ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

4. investigating Feb 18, 2026, 12:55 PM UTC

   Following the earlier recovery in the us-west-2 region, we are again observing a rapid increase in database connections and renewed performance degradation. As a result, the incident has been reopened. We are actively investigating the recurring behavior and working to stabilize the region. Further updates will follow shortly.

5. investigating Feb 18, 2026, 01:18 PM UTC

   To protect the overall stability of the region, we have temporarily made the Launch application unavailable to customers. This measure is intended to prevent further impact while we continue investigating the root cause. We are actively working on stabilization and will provide further updates shortly.

6. monitoring Feb 18, 2026, 03:08 PM UTC

   A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

7. resolved Feb 18, 2026, 04:13 PM UTC

   ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.