Tricentis incident
Neload web not showing performance metrics or run result
Tricentis experienced a minor incident on March 13, 2026 affecting EU and US-EAST-2, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2026, 10:12 PM UTC
Status: Investigating 🔍 We are currently investigating reports of an issue with not showing the result in NeoLoad Web. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components EU (Degraded performance) US-EAST-2 (Degraded performance)
- monitoring Mar 11, 2026, 10:21 PM UTC
Status: Monitoring A fix has been deployed and we are monitoring the system to confirm full recovery. Performance metrics and run results for runs executed during the incident window may be permanently unavailable. Affected components EU (Operational) US-EAST-2 (Operational)
- resolved Mar 13, 2026, 03:17 PM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components EU (Operational) US-EAST-2 (Operational)