Tricentis incident
Neload web not showing performance metrics or run result
Resolved after 1 day 17 hours, affecting EU and US-EAST-2, on March 11, 2026.
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating Mar 11, 2026, 10:12 PM UTC
🔍 We are currently investigating reports of an issue with not showing the result in NeoLoad Web. Our team is looking into the cause and will provide an update as soon as we have more information.
- monitoring Mar 11, 2026, 10:21 PM UTC
A fix has been deployed and we are monitoring the system to confirm full recovery. Performance metrics and run results for runs executed during the incident window may be permanently unavailable.
- resolved Mar 13, 2026, 03:17 PM UTC
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
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