Customer may experience an issues during Trial creation in EU region.

Update timeline

1. investigating Apr 16, 2026, 01:13 PM UTC

   Status: Investigating We are currently investigating reports of an issue with qTest Trial creation in EU region. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components EU-WEST-1 | Region 6 (Degraded performance)

2. identified Apr 16, 2026, 01:50 PM UTC

   Status: Identified We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress. Affected components EU-WEST-1 | Region 6 (Degraded performance)

3. monitoring Apr 16, 2026, 05:24 PM UTC

   Status: Monitoring A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected. Affected components EU-WEST-1 | Region 6 (Operational)

4. resolved Apr 16, 2026, 05:43 PM UTC

   Status: Resolved The issue affecting qTest Trial creation in the EU region has been resolved. Customers can now proceed with creating new trials. If needed, they may also recreate their trial or contact Customer Support for further assistance. Affected components EU-WEST-1 | Region 6 (Operational)