Tricentis experienced a minor incident on April 17, 2026 affecting US-EAST-1 | Grid and EU-CENTRAL-1 | Testim and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 08:37 AM UTC
Status: Investigating We are aware of an issue affecting the Testim in-app support chat. Users may experience errors when using the support assistant or coding assistant features. The root cause has been identified as a deprecated AI model in our backend, and a fix is being deployed. We will provide updates as the resolution progresses. Affected components US-WEST-2 | Testim (Degraded performance) US-EAST-1 | Grid (Degraded performance) EU-CENTRAL-1 | Testim (Degraded performance)
- resolved Apr 17, 2026, 07:32 AM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components US-WEST-2 | Testim (Operational) US-EAST-1 | Grid (Operational) EU-CENTRAL-1 | Testim (Operational)