Resolved after 1 day 22 hours, affecting US-EAST-1 | Grid and EU-CENTRAL-1 | Testim and 1 more, on April 15, 2026.
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Affected components
US-EAST-1 | GridEU-CENTRAL-1 | TestimUS-WEST-2 | Testim
Update timeline
- investigating Apr 15, 2026, 08:37 AM UTC
We are aware of an issue affecting the Testim in-app support chat. Users may experience errors when using the support assistant or coding assistant features. The root cause has been identified as a deprecated AI model in our backend, and a fix is being deployed. We will provide updates as the resolution progresses.
- resolved Apr 17, 2026, 07:32 AM UTC
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
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