AI Workspace – Assisted Agent Creation Issue

Update timeline

1. investigating Apr 10, 2026, 11:06 AM UTC

   Status: Investigating 🔍 We are currently investigating reports of an issue with creating new agents. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components US-EAST-1 (Partial outage) AP-SOUTHEAST-2 (Partial outage) EU-WEST-3 (Partial outage)

2. identified Apr 10, 2026, 12:28 PM UTC

   Status: Identified 🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress. The issue is caused by too many AI Workspace Tools, as a short-term workaround, please remove unnecessary or unused tools. Tricentis AI team is working on long-term solution how to keep large number of tools in the AI Workspace. Affected components AP-SOUTHEAST-2 (Degraded performance) EU-WEST-3 (Degraded performance) US-EAST-1 (Degraded performance)

3. resolved Apr 17, 2026, 06:45 PM UTC

   Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components AP-SOUTHEAST-2 (Operational) EU-WEST-3 (Operational) US-EAST-1 (Operational)