Tricentis incident

qTest US-WEST-2 slowness

Resolved after 19 hours 16 minutes, affecting US-WEST-2, on April 17, 2026.

resolved Apr 18, 2026, 07:55 AM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
Apr 17, 2026, 12:38 PM UTC
Resolved
Apr 18, 2026, 07:55 AM UTC
Duration
19h 16m
Detected by Pingoru
Apr 17, 2026, 12:38 PM UTC

Affected components

US-WEST-2

Update timeline

  1. investigating Apr 17, 2026, 12:38 PM UTC

    🔍 We are currently investigating reports of qTest slowness for incoming requests in the Us-West-2 region. Our team is looking into the cause and will provide an update as soon as we have more information.

  2. investigating Apr 17, 2026, 03:05 PM UTC

    The response time for the UI is recovered but investigation of performance slowness for regular api endpoints is still ongoing.

  3. monitoring Apr 17, 2026, 06:16 PM UTC

    Service has been restored in the US-West-2 region and is operating normally. We will continue to monitor system performance closely while the team investigates the root cause in the background.

  4. resolved Apr 18, 2026, 07:55 AM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

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