Tricentis incident

VisionAI authentication issues

Resolved after 1 hour 29 minutes, affecting East US and Australia East and 1 more, on April 23, 2026.

resolved Apr 23, 2026, 10:40 AM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
Apr 23, 2026, 09:10 AM UTC
Resolved
Apr 23, 2026, 10:40 AM UTC
Duration
1h 29m
Detected by Pingoru
Apr 23, 2026, 09:10 AM UTC

Affected components

East USAustralia EastEast USUK SouthWest EuropeWest Europe

Update timeline

  1. investigating Apr 23, 2026, 09:10 AM UTC

    🔍 We are currently investigating reports of an issue with authentication. Our team is looking into the cause and will provide an update as soon as we have more information.

  2. identified Apr 23, 2026, 09:10 AM UTC

    🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress.

  3. monitoring Apr 23, 2026, 09:28 AM UTC

    👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

  4. resolved Apr 23, 2026, 10:40 AM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

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