Tricentis experienced a minor incident on May 21, 2026 affecting AP-SOUTHEAST-2 and EU-WEST-3 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 12:45 PM UTC
Status: Investigating We are currently investigating an issue impacting AI Workspace, where some customers may experience missing API toolsets and failed workflow executions. Our Engineering is actively working on a resolution. Affected components AP-SOUTHEAST-2 (Partial outage) EU-WEST-3 (Partial outage) US-EAST-1 (Partial outage)
- monitoring May 11, 2026, 07:05 PM UTC
Status: Monitoring The fix has been deployed for API toolsets, showing 0 tools in the Toolset page. • Toolsets created from OpenAPI/Swagger URLs recover automatically after the next restart. • Toolsets created by pasted spec content must be manually re-added. • Toolsets created from presets (e.g. Jira, Harness) must be deleted and recreated. How to check if you’re affected Go to the Toolset page and look for API toolsets showing 0 tools. If you need assistance recovering or recreating your toolsets, please contact Support. Affected components AP-SOUTHEAST-2 (Operational) EU-WEST-3 (Operational) US-EAST-1 (Operational)
- identified May 12, 2026, 01:39 PM UTC
Status: Identified We are continuing to investigate an issue affecting API Toolsets. Some customers may see API Toolsets displaying 0 tools in the Toolset page, which can impact workflow execution. Our engineering team is actively working on mitigation and recovery steps. We will provide further updates as more information becomes available. Affected components AP-SOUTHEAST-2 (Partial outage) EU-WEST-3 (Partial outage) US-EAST-1 (Partial outage)
- monitoring May 12, 2026, 07:03 PM UTC
Status: Monitoring We have applied mitigation steps for the API Toolset issue across EU, US, and APAC production environments. Services are operating normally, and we are continuing to monitor closely while validating with impacted customers. Affected components EU-WEST-3 (Operational) US-EAST-1 (Operational) AP-SOUTHEAST-2 (Operational)
- resolved May 21, 2026, 07:43 AM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components EU-WEST-3 (Operational) US-EAST-1 (Operational) AP-SOUTHEAST-2 (Operational)