Resolved after 9 days 18 hours, affecting AP-SOUTHEAST-2 and EU-WEST-3 and 1 more, on May 11, 2026.
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating May 11, 2026, 12:45 PM UTC
We are currently investigating an issue impacting AI Workspace, where some customers may experience missing API toolsets and failed workflow executions. Our Engineering is actively working on a resolution.
- monitoring May 11, 2026, 07:05 PM UTC
The fix has been deployed for API toolsets, showing 0 tools in the Toolset page. • Toolsets created from OpenAPI/Swagger URLs recover automatically after the next restart. • Toolsets created by pasted spec content must be manually re-added. • Toolsets created from presets (e.g. Jira, Harness) must be deleted and recreated. How to check if you’re affected Go to the Toolset page and look for API toolsets showing 0 tools. If you need assistance recovering or recreating your toolsets, please contact Support.
- identified May 12, 2026, 01:39 PM UTC
We are continuing to investigate an issue affecting API Toolsets. Some customers may see API Toolsets displaying 0 tools in the Toolset page, which can impact workflow execution. Our engineering team is actively working on mitigation and recovery steps. We will provide further updates as more information becomes available.
- monitoring May 12, 2026, 07:03 PM UTC
We have applied mitigation steps for the API Toolset issue across EU, US, and APAC production environments. Services are operating normally, and we are continuing to monitor closely while validating with impacted customers.
- resolved May 21, 2026, 07:43 AM UTC
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Your product runs on more than Tricentis
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services