Tricentis experienced a minor incident on May 6, 2026 affecting AP-SOUTHEAST-2 and EU-WEST-3 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 10:24 AM UTC
Status: Investigating We are currently investigating an issue where some customers may be unable to log in to AI Workspace. Our engineering team is actively working on identifying the root cause and restoring full functionality as quickly as possible. Affected components AP-SOUTHEAST-2 (Partial outage) EU-WEST-3 (Partial outage) US-EAST-1 (Partial outage)
- monitoring May 06, 2026, 11:07 AM UTC
Status: Monitoring AI Workspace functionality has been restored following mitigation activities. The service is currently operating normally, and our teams are closely monitoring the environment to ensure stability. Affected components AP-SOUTHEAST-2 (Operational) EU-WEST-3 (Operational) US-EAST-1 (Operational)
- resolved May 06, 2026, 01:54 PM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components AP-SOUTHEAST-2 (Operational) EU-WEST-3 (Operational) US-EAST-1 (Operational)
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