Tricentis incident

AI Workspace login issue

Resolved after 3 hours 30 minutes, affecting AP-SOUTHEAST-2 and EU-WEST-3 and 1 more, on May 6, 2026.

resolved May 06, 2026, 01:54 PM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
May 06, 2026, 10:24 AM UTC
Resolved
May 06, 2026, 01:54 PM UTC
Duration
3h 30m
Detected by Pingoru
May 06, 2026, 10:24 AM UTC

Affected components

AP-SOUTHEAST-2EU-WEST-3US-EAST-1

Update timeline

  1. investigating May 06, 2026, 10:24 AM UTC

    We are currently investigating an issue where some customers may be unable to log in to AI Workspace. Our engineering team is actively working on identifying the root cause and restoring full functionality as quickly as possible.

  2. monitoring May 06, 2026, 11:07 AM UTC

    AI Workspace functionality has been restored following mitigation activities. The service is currently operating normally, and our teams are closely monitoring the environment to ensure stability.

  3. resolved May 06, 2026, 01:54 PM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

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