Resolved after 6 minutes, affecting AP-SOUTHEAST-2 and US-EAST-2 and 1 more, on September 24, 2026.
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Affected components
Update timeline
- identified Sep 24, 2026, 04:44 PM UTC
Customers may be unable to export details from a completed session. After selecting Export, the export starts and then fails with: “Export failed. Please try again. If the problem persists, contact Customer Support.” This affects session PDF export in all regions. Other session functions are not affected. We have identified the cause and are working on a mitigation. We will post another update as soon as export is restored.
- resolved Sep 24, 2026, 04:50 PM UTC
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
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