Tricentis experienced a minor incident on May 5, 2026 affecting AP-SOUTHEAST-2 and US-EAST-1, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2026, 04:35 PM UTC
Status: Investigating We are currently investigating an issue causing partial data visibility and degraded performance for some customers. There is no indication of data loss at this time. Our team is actively working on mitigation. Affected components AP-SOUTHEAST-2 (Degraded performance) US-EAST-1 (Degraded performance)
- investigating May 04, 2026, 06:18 PM UTC
Status: Investigating 👀 A fix has been implemented. Please log out and log back in to refresh your session. We will continue to monitor the situation closely. Affected components AP-SOUTHEAST-2 (Operational) US-EAST-1 (Operational)
- investigating May 04, 2026, 06:20 PM UTC
Status: Investigating 👀 A fix has been implemented. Please log out and log back in to refresh your session. We will continue to monitor the situation closely. Affected components AP-SOUTHEAST-2 (Operational) US-EAST-1 (Operational)
- monitoring May 04, 2026, 06:20 PM UTC
Status: Monitoring 👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected. Affected components US-EAST-1 (Operational) AP-SOUTHEAST-2 (Operational)
- resolved May 05, 2026, 09:11 PM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components AP-SOUTHEAST-2 (Operational) US-EAST-1 (Operational)