Tricentis incident

AI Workspace

Resolved after 1 day 4 hours, affecting AP-SOUTHEAST-2 and US-EAST-1, on May 4, 2026.

resolved May 05, 2026, 09:11 PM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
May 04, 2026, 04:35 PM UTC
Resolved
May 05, 2026, 09:11 PM UTC
Duration
1d 4h
Detected by Pingoru
May 04, 2026, 04:35 PM UTC

Affected components

AP-SOUTHEAST-2US-EAST-1

Update timeline

  1. investigating May 04, 2026, 04:35 PM UTC

    We are currently investigating an issue causing partial data visibility and degraded performance for some customers. There is no indication of data loss at this time. Our team is actively working on mitigation.

  2. investigating May 04, 2026, 06:18 PM UTC

    👀 A fix has been implemented. Please log out and log back in to refresh your session. We will continue to monitor the situation closely.

  3. investigating May 04, 2026, 06:20 PM UTC

    👀 A fix has been implemented. Please log out and log back in to refresh your session. We will continue to monitor the situation closely.

  4. monitoring May 04, 2026, 06:20 PM UTC

    👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

  5. resolved May 05, 2026, 09:11 PM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

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