Tricentis incident

Performance Degradation in us-east-1

Resolved after 1 hour 12 minutes, affecting US-EAST-1 and US-EAST-1 and 1 more, on September 10, 2026.

resolved Sep 10, 2026, 12:20 PM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
Sep 10, 2026, 11:08 AM UTC
Resolved
Sep 10, 2026, 12:20 PM UTC
Duration
1h 12m
Detected by Pingoru
Sep 10, 2026, 11:08 AM UTC

Affected components

US-EAST-1US-EAST-1US-EAST-1

Update timeline

  1. investigating Sep 10, 2026, 11:08 AM UTC

    We are currently investigating reports of performance degradation affecting qTest services in the US East (us-east-1) region. Some customers may experience slower response times or intermittent performance issues. Our teams are actively investigating the issue and working to identify the cause. We will provide further updates as more information becomes available.

  2. monitoring Sep 10, 2026, 11:26 AM UTC

    We have implemented a fix, and the situation has normalized. qTest services are operating as expected. We are continuing to monitor the environment closely to ensure stability.

  3. resolved Sep 10, 2026, 12:20 PM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

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