Tray.ai experienced a minor incident on September 30, 2025 affecting Workflow Builder Logs, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 05:42 PM UTC
Starting at 17:3 4BST, US production users may have noticed a delay in the Tray UI workflow debug log loading. Executions and steps are running in a timely fashion, as per usual, but the UI may be delayed in displaying them. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
- investigating Sep 30, 2025, 06:32 PM UTC
We are still investigating and monitoring performance. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
- identified Sep 30, 2025, 07:06 PM UTC
We are continuing to monitor and investigate. We apologise for any inconvenience this incident may have caused and thank you for your patience. If you have any questions or concerns, please feel free to reach out to [email protected].
- monitoring Sep 30, 2025, 07:32 PM UTC
Our engineering teams have applied a fix and are currently monitoring the results. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
- resolved Sep 30, 2025, 07:58 PM UTC
This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.