Tray.ai incident

Degraded Application Performance - Salesforce Connector

Minor Resolved View vendor source →

Tray.ai experienced a minor incident on June 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 10:29 PM UTC
Resolved
Jun 06, 2026, 04:00 PM UTC
Duration
—
Detected by Pingoru
Jun 12, 2026, 10:29 PM UTC

Update timeline

  1. resolved Jun 12, 2026, 10:29 PM UTC

    On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to [email protected].