Tray.ai experienced a minor incident on January 6, 2026 affecting Merlin Agent Builder, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Merlin Agent Builder
Update timeline
- resolved Jan 06, 2026, 11:07 AM UTC
Between 10:08 AM UTC and 10:49 AM UTC, some users may have encountered errors when using the Tray Native AI model within Merlin Agent Builder workflows. Other models were unaffected. The issue has been resolved, and services are now operating normally. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].