Is Tray.ai down?

On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to [email protected].

There was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause, resolved the incident and have restored performance of the affected services. For any users who may have experienced this degradation in performance, you may have to retry creating or importing the affected Data Table or Vector Table. If you have any questions or concerns, please reach out to to [email protected]. Thank you for your patience and understanding.

Starting at 16:15 UTC on Friday, May 8th, 2026, users may have experienced workflow failures involving Script connectors across all regions. Our engineering team is actively investigating the issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

This incident has been resolved.

From May 7, 2026 15:00 - 17:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or re-authenticating Salesforce connections. This incident has now been resolved and all our systems are operational. A small number of customers may still need to manually re-authenticate their Salesforce connections if workflows continue experiencing authentication failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

On April 28th at approximately 09:30 AM UTC, there was a degradation in service that caused requests to Tray webhook workflow endpoints to timeout or return a 504 status. Workflows in the Tray platform will appear to have completed successfully even though responses to the client were never sent. Our engineering teams have identified the issue and resolved the root cause as of April 30th at 02:43 AM UTC. We will continue to monitor performance of the webhook workflows and ensure their reliability. If you have any questions, feel free to reach out to [email protected]