Tray.ai incident
Degraded Application Performance Log Streaming Logs
Tray.ai experienced a minor incident on October 20, 2025 affecting Insights, Usage and Logs, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 05:58 PM UTC
Starting on October 17, 2025 at 2:00 pm EST, US Instances users may have experienced delays in receiving log streaming logs. Our engineering team has implemented a fix and are currently monitoring the progress. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
- resolved Oct 20, 2025, 09:27 PM UTC
This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.