Tray.ai Outage History
Tray.ai is up right nowPingoru has recorded 53 incidents for Tray.ai: 23 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 3 | 0 of 720 (0%) |
| July 2026 | 3 | 6 of 744 (1%) |
| August 2026 | 1 | 8 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 3 | 1 of 588 (0%) |
Incidents, newest first
Notice March 11, 2025 Debug Retry, Replay, Stop Button Non-functional 1h 54m Workflow Builder Logs
Started Mar 11, 2025, 01:39 PM UTC· resolved Mar 11, 2025, 03:33 PM UTC
- resolved Mar 11, 2025, 04:21 PM UTC
This incident has been resolved and all our systems are operational. The retry step, replay execution, and stop execution buttons within the debug log were non-functional from 13:39 to 15:33 GMT in all regions (US, EU, & AP). Customers may have observed pressing the retry, replay, or stop button on individual logs did not have an effect. Our engineers identified the root cause and have fixed this issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
Minor January 31, 2025 Degraded Application Performance — Execution Logs 54m Workflow Execution
Started Jan 31, 2025, 12:54 AM UTC· resolved Jan 31, 2025, 01:48 AM UTC
- investigating Jan 31, 2025, 12:54 AM UTC
We are currently investigating an issue where some new executions are not appearing in the workflow logs in the US region. Execution steps are still running, but their logs may not appear. If you have any questions or concerns, please feel free to reach out to [email protected].
- resolved Jan 31, 2025, 01:48 AM UTC
This incident has been resolved, and all our systems are operational. Any missing logs should now appear as expected. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
Notice January 21, 2025 Degraded Application Performance Workflow Imports – Workflow Execution
Started Jan 21, 2025, 10:13 PM UTC· resolved Jan 21, 2025, 10:13 PM UTC
- resolved Jan 21, 2025, 10:13 PM UTC
Between 12:32 PM and 7:09 PM, users may have experienced issues with the ability to import workflows We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
Minor January 13, 2025 Degraded Application Performance - Call Connector API –
Started Jan 13, 2025, 12:00 PM UTC· resolved Jan 13, 2025, 12:00 PM UTC
- resolved Jan 14, 2025, 02:10 PM UTC
Between 12:09 PM and 12:35 PM, users may have experienced the Call Connector API failing and retrying, causing slight delays in their workflow executions. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
Major December 6, 2024 Connector Authentication Refresh Performance 16m Other
Started Dec 06, 2024, 06:04 PM UTC· resolved Dec 06, 2024, 06:20 PM UTC
- monitoring Dec 06, 2024, 06:04 PM UTC
We experienced an issue with several connectors being unable to refresh their authentications. Our engineering teams have applied a fix and are currently monitoring the results. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
- resolved Dec 06, 2024, 06:20 PM UTC
This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
Notice November 27, 2024 Degraded Performance of the Data Storage Connector – Workflow Execution, Other
Started Nov 27, 2024, 01:15 PM UTC· resolved Nov 27, 2024, 01:15 PM UTC
- resolved Nov 27, 2024, 01:15 PM UTC
Between 11:55 AM and 12:30 PM (UTC), users may have experienced Data Storage steps failing and retrying, causing slight delays in their workflow executions. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
Notice November 22, 2024 Momentary Outage of Tray APIs 3m Workflow Execution, Workflow Builder API, Embedded API, Connectors API and 1 more
Started Nov 22, 2024, 04:12 PM UTC· resolved Nov 22, 2024, 04:15 PM UTC
- investigating Nov 22, 2024, 04:12 PM UTC
There was a 3-minute outage of Tray APIs between 15:47 and 15:50 UTC for US instances of Tray. Customers may have noticed workflow delays and delays in changes made working with the workflow builder. The issue is now resolved. We are currently investigating an issue that is caused unexpected behaviours. If you have any questions or concerns, please feel free to reach out to [email protected].
- resolved Nov 22, 2024, 04:15 PM UTC
This incident has been resolved and all our systems are operational. There was a 3-minute outage of Tray APIs between 15:47 and 15:50 UTC for US instances of Tray. Customers may have noticed workflow delays and delays in changes made working with the workflow builder. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].