Transact experienced a minor incident on June 25, 2026, lasting 14d. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jun 25, 2026, 11:52 AM UTC
Illumia engineers have identified issues signing into eAccounts on Android for the latest version of the app (2026.4.0). A root cause has been identified and a fix will be released in the coming hours. Affected users may work around the issue while awaiting the fix by long pressing the eAccounts icon on Android, pressing Info, selecting storage, clearing storage and signing in again.
- monitoring Jun 25, 2026, 03:52 PM UTC
A fixed version of the eAccounts app has been released to the Google Play store, version 2026.4.1. Affected users can update the app immediately in the Google Play store, or will be automatically updated over the coming days.
- monitoring Jun 25, 2026, 09:09 PM UTC
This incident has been resolved and all systems are now operating normally.