Transact incident

EKM customers experiencing issues with channel loading and message delivery

Minor Ongoing View vendor source →

Transact is currently experiencing a minor incident, which began 6h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 08:27 PM UTC
Resolved
Ongoing
Duration
● 6h 23m
Detected by Pingoru
May 08, 2026, 08:27 PM UTC

Update timeline

  1. monitoring May 08, 2026, 08:27 PM UTC

    We’re investigating this issue: Current status and actions being taken: We're seeing consistent improvement in our health metrics while our upstream provider has begun implementing a fix on their side. Affected customers may already be seeing improvements, and we’ll continue to monitor the situation closely until it is fully resolved. Estimated time to resolution: No ETA at this time. Scope: This is not affecting any specific region, but a percentage of Enterprise Key Management customers may experience impact globally. Current impact to end users: Customers using Enterprise Key Management (EKM) may experience issues sending messages and loading channels. Additionally, they may experience delays with all messaging activity, including notifications and activity feeds. Known workarounds: No known workarounds at this time. We'll continue to provide updates every 30 minutes until the impact is resolved for all users.