Transact experienced a major incident on October 10, 2026 affecting NetMenu and US and 1 more component, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 10, 2026, 12:54 PM UTC
Illumia Engineers are investigating a possible issue with the printing service(s) NetMenu/US/NetMenu US 7 Production.
- investigating Oct 10, 2026, 12:54 PM UTC
Illumia Engineers are investigating a possible issue with the printing service(s) NetMenu/US/NetMenu US 7 Production.
- monitoring Oct 10, 2026, 01:34 PM UTC
Illumia Engineers have determined that the print services NetMenu US 7 Production, is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.
- investigating Oct 10, 2026, 01:34 PM UTC
Illumia Engineers have determined that the print services NetMenu US 7 Production, is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.
- monitoring Oct 10, 2026, 03:33 PM UTC
Illumia Engineers are continuing to work to restore full functionality to the print services for NetMenu US 7 Production, which remain in a degraded state. We will provide additional information as soon as it becomes available
- investigating Oct 10, 2026, 03:33 PM UTC
Illumia Engineers are continuing to work to restore full functionality to the print services for NetMenu US 7 Production, which remain in a degraded state. We will provide additional information as soon as it becomes available
- monitoring Oct 10, 2026, 04:11 PM UTC
The issue with the printing services NetMenu US 7 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.
- monitoring Oct 10, 2026, 04:11 PM UTC
The issue with the printing services NetMenu US 7 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.
- monitoring Oct 13, 2026, 02:49 PM UTC
This issue has been resolved and the system is operating normally.
- resolved Oct 13, 2026, 02:49 PM UTC
This issue has been resolved and the system is operating normally.