Transact incident

Illumia Payments - Credit Card Processing - Vantiv

Major Resolved View vendor source →

Transact experienced a major incident on October 7, 2026 affecting Illumia Payments and Credit Card Processing and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 06:52 PM UTC
Resolved
Oct 07, 2026, 09:02 PM UTC
Duration
2h 10m
Detected by Pingoru
Oct 07, 2026, 06:52 PM UTC

Affected components

Illumia PaymentsCredit Card ProcessingIllumia PaymentsCredit Card ProcessingIllumia PaymentsCredit Card Processing

Update timeline

  1. monitoring Oct 07, 2026, 06:52 PM UTC

    Illumia Payments is currently experiencing issues processing credit card payments through Vantiv. This only impacts campuses that use Vantiv as their credit card processor. Other processors and payments processed through SmartPay are not impacted.

  2. identified Oct 07, 2026, 06:52 PM UTC

    Illumia Payments is currently experiencing issues processing credit card payments through Vantiv. This only impacts campuses that use Vantiv as their credit card processor. Other processors and payments processed through SmartPay are not impacted.

  3. monitoring Oct 07, 2026, 09:02 PM UTC

    This incident has been resolved and all systems are now operating normally.

  4. resolved Oct 07, 2026, 09:02 PM UTC

    This incident has been resolved and all systems are now operating normally.