Transact experienced a major incident on October 6, 2026 affecting Transact IDX and Transact IDX, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 06, 2026, 06:37 PM UTC
Illumia Engineers are investigating a possible issue with transaction processing for users using vx520 devices the service(s) Transact IDX.
- investigating Oct 06, 2026, 06:37 PM UTC
Illumia Engineers are investigating a possible issue with transaction processing for users using vx520 devices the service(s) Transact IDX.
- monitoring Oct 06, 2026, 06:55 PM UTC
Illumia Engineers are working on workaround for resolving the transaction failures for locations using Vx520 terminals. Locations using terminals other than the Vx520 are not impacted.
- investigating Oct 06, 2026, 06:55 PM UTC
Illumia Engineers are working on workaround for resolving the transaction failures for locations using Vx520 terminals. Locations using terminals other than the Vx520 are not impacted.
- monitoring Oct 06, 2026, 08:01 PM UTC
The issue with the transaction failures for locations using Vx520 terminals is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.
- monitoring Oct 06, 2026, 08:01 PM UTC
The issue with the transaction failures for locations using Vx520 terminals is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.
- monitoring Oct 06, 2026, 08:14 PM UTC
This incident has been resolved and all systems are now operating normally.
- resolved Oct 06, 2026, 08:14 PM UTC
This incident has been resolved and all systems are now operating normally.