Transact incident

Slack for iOS closing unexpectedly when opening channels

Minor Resolved View vendor source →

Transact experienced a minor incident on October 9, 2026, lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 03:35 PM UTC
Resolved
Oct 13, 2026, 05:41 PM UTC
Duration
4d 2h
Detected by Pingoru
Oct 09, 2026, 03:35 PM UTC

Update timeline

  1. monitoring Oct 09, 2026, 03:35 PM UTC

    Users may experience iOS closing unexpectedly when opening channels. We're actively looking in to this, and we'll share another update as soon as we have more information. We appreciate your patience in the meantime.

  2. monitoring Oct 09, 2026, 04:20 PM UTC

    We've developed a fix for the iOS app issue and are working to validate it before releasing it to customers. We'll share another update as soon as we have more information.

  3. monitoring Oct 09, 2026, 11:58 PM UTC

    An updated version of the Slack iOS app that fixes the crash was approved and began rolling out gradually. Customers who download the updated version from the app store can now open channels without the app closing unexpectedly. We'll provide an update once additional information becomes available.

  4. monitoring Oct 12, 2026, 05:03 PM UTC

    We've rolled out an updated version of the Slack iOS app to all impacted customers. Channels now open without the app closing unexpectedly. Users who are still experiencing this issue should update the Slack IOS app from the app store Store to resolve it. We apologize for the inconvenience and thank you for your patience.

  5. monitoring Oct 12, 2026, 05:04 PM UTC

    Resolved.