Resolved after 7 days 20 hours, on September 23, 2026.
This incident has been resolved and all systems are now operating normally.
Update timeline
- monitoring Sep 23, 2026, 04:08 PM UTC
Illumia IDX is currently experiencing issues with transaction processing. Transactions may take longer than expected to complete or time out.
- monitoring Sep 23, 2026, 05:01 PM UTC
Transaction processing times are currently normal and the degradation seen earlier is mitigated. Illumia Engineers continue to work on a long term fix which should be in place within the hour. We will provide another update at that time.
- monitoring Sep 23, 2026, 05:38 PM UTC
This incident has been resolved and all systems are now operating normally.
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