Trackunit Outage History

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Trackunit had 46 outages in the last 2 years totaling 82h 38m of downtime — averaging 1.9 incidents per month.

There were 46 Trackunit outages since August 25, 2025 totaling 82h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trackunit.com

Minor November 26, 2025

Device configurations through Verify, Manager and API not working

Detected by Pingoru
Nov 26, 2025, 11:46 AM UTC
Resolved
Nov 26, 2025, 01:28 PM UTC
Duration
1h 41m
Affected: Trackunit ManagerTrackunit APITrackunit Verify
Timeline · 5 updates
  1. investigating Nov 26, 2025, 11:46 AM UTC

    Due to an infrastructure issue, users can experience problems with device configurations in Verify, Manager and through the API

  2. monitoring Nov 26, 2025, 11:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 26, 2025, 12:17 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 26, 2025, 01:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 26, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

M-Series Trigger delays

Detected by Pingoru
Nov 25, 2025, 12:21 PM UTC
Resolved
Nov 26, 2025, 08:21 AM UTC
Duration
20h
Affected: Onei3
Timeline · 5 updates
  1. investigating Nov 25, 2025, 12:21 PM UTC

    Currently we are facing delays, investigating

  2. identified Nov 25, 2025, 12:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 25, 2025, 12:32 PM UTC

    We are currently falling behind ~15 min

  4. monitoring Nov 25, 2025, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 26, 2025, 08:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025

Data loading issues in Manager / Go / On / Verify

Detected by Pingoru
Nov 24, 2025, 01:18 PM UTC
Resolved
Nov 24, 2025, 04:54 PM UTC
Duration
3h 35m
Affected: Trackunit ManagerTrackunit GoTrackunit OnTrackunit APITrackunit Verify
Timeline · 4 updates
  1. investigating Nov 24, 2025, 01:18 PM UTC

    Due to an IRIS infrastructure issue, some users may experience issues with data loading in the Trackunit Manager, Go and On mobile apps.

  2. identified Nov 24, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 24, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 24, 2025, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

Help Center experiencing issues

Detected by Pingoru
Nov 19, 2025, 05:15 PM UTC
Resolved
Nov 19, 2025, 05:57 PM UTC
Duration
41m
Affected: Trackunit Help Center
Timeline · 4 updates
  1. investigating Nov 19, 2025, 05:15 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 05:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 19, 2025, 05:57 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 19, 2025, 05:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025

OneI3 - Assets visibility is limited

Detected by Pingoru
Oct 28, 2025, 04:32 PM UTC
Resolved
Oct 29, 2025, 01:03 AM UTC
Duration
8h 31m
Affected: Onei3
Timeline · 7 updates
  1. investigating Oct 28, 2025, 04:32 PM UTC

    We are currently investigating an issue related to Assets information in the "Assets" section of the UI and Map view

  2. identified Oct 28, 2025, 04:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 28, 2025, 05:29 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 28, 2025, 07:30 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 28, 2025, 10:33 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Oct 28, 2025, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Oct 29, 2025, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025

Data delays for TU 401 / 50x / 600 regarding Classic Access Control

Detected by Pingoru
Oct 28, 2025, 01:55 PM UTC
Resolved
Oct 28, 2025, 02:41 PM UTC
Duration
46m
Affected: Manager Classic
Timeline · 3 updates
  1. investigating Oct 28, 2025, 01:55 PM UTC

    Due to an infrastructure issue, some users can experience access control issues for TU401 / 50x / 600 devices

  2. monitoring Oct 28, 2025, 02:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2025

Delays on asset updates in Iris

Detected by Pingoru
Oct 24, 2025, 10:51 AM UTC
Resolved
Oct 24, 2025, 12:39 PM UTC
Duration
1h 47m
Affected: Trackunit Manager
Timeline · 3 updates
  1. investigating Oct 24, 2025, 10:51 AM UTC

    We are currently investigating and issue where we see delays in asses and kin onboarding from Iris.

  2. identified Oct 24, 2025, 11:16 AM UTC

    We have identified the error and are working on a fix. Updates are being processed and kin onboarding is available again.

  3. resolved Oct 24, 2025, 12:39 PM UTC

    Issue fixed and systems recovering

Read the full incident report →

Major October 20, 2025

We are experiencing issue with customer support phone line

Detected by Pingoru
Oct 20, 2025, 02:27 PM UTC
Resolved
Oct 21, 2025, 06:32 AM UTC
Duration
16h 5m
Affected: Trackunit Help Center
Timeline · 2 updates
  1. identified Oct 20, 2025, 02:27 PM UTC

    We are experiencing issue with customer support phone line, please contact us through email in the meantime.

  2. resolved Oct 21, 2025, 06:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

We are experiencing system outage affecting Onei3

Detected by Pingoru
Oct 20, 2025, 07:54 AM UTC
Resolved
Oct 21, 2025, 02:35 AM UTC
Duration
18h 41m
Affected: Onei3
Timeline · 6 updates
  1. investigating Oct 20, 2025, 07:54 AM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 08:08 AM UTC

    The issue has been identified

  3. monitoring Oct 20, 2025, 09:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 20, 2025, 11:51 AM UTC

    We currently are down to seeing data delays in Iris - Trackunit Manager, Iris API and Streaming API only on M-series devices

  5. monitoring Oct 20, 2025, 09:56 PM UTC

    We are continuing to monitor our system as delays in data continue. Another update will be pushed once we have fully recovered and the data delays have been resolved.

  6. resolved Oct 21, 2025, 02:35 AM UTC

    Onei3 data pipelines are back to normal

Read the full incident report →

Minor October 7, 2025

Data delays for TU 40x / 50x / 60x devices in Trackunit Manager / Verify / API

Detected by Pingoru
Oct 07, 2025, 10:41 AM UTC
Resolved
Oct 07, 2025, 11:01 AM UTC
Duration
19m
Affected: Trackunit ManagerTrackunit APITrackunit VerifyManager Classic
Timeline · 5 updates
  1. investigating Oct 07, 2025, 10:41 AM UTC

    Due to an infrastructure issue, some users can experience data delays for TU40x / 50x / 60x devices in Trackunit Manager / Verify / API, and some users can experience access control issues.

  2. identified Oct 07, 2025, 10:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 10:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 07, 2025, 10:53 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 07, 2025, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Manager is experiencing issues

Detected by Pingoru
Oct 06, 2025, 10:16 AM UTC
Resolved
Oct 06, 2025, 10:34 AM UTC
Duration
17m
Affected: Trackunit Manager
Timeline · 4 updates
  1. investigating Oct 06, 2025, 10:16 AM UTC

    We are currently experiencing prolonged load time on Iris manager. We are investigating the root cause and will update this incident when we have more information

  2. identified Oct 06, 2025, 10:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2025, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 06, 2025, 10:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2025

Manager experiencing issues

Detected by Pingoru
Sep 30, 2025, 01:23 PM UTC
Resolved
Sep 30, 2025, 01:56 PM UTC
Duration
33m
Affected: Trackunit Manager
Timeline · 3 updates
  1. investigating Sep 30, 2025, 01:23 PM UTC

    We are currently experiencing issues when logging into manager. An investigation is ongoing to find the culprit.

  2. monitoring Sep 30, 2025, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2025, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2025

Delays in updating the events in the new attention list

Detected by Pingoru
Sep 25, 2025, 06:34 AM UTC
Resolved
Sep 25, 2025, 07:03 AM UTC
Duration
28m
Affected: Trackunit Manager
Timeline · 3 updates
  1. investigating Sep 25, 2025, 06:34 AM UTC

    We are seeing delays in writing updates to the new attention list. We are investigating.

  2. monitoring Sep 25, 2025, 06:55 AM UTC

    We have identified the issue. Delays are going down.

  3. resolved Sep 25, 2025, 07:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 24, 2025

Trackunit Support unavailable by phone

Detected by Pingoru
Sep 24, 2025, 11:02 AM UTC
Resolved
Sep 24, 2025, 01:18 PM UTC
Duration
2h 16m
Timeline · 2 updates
  1. identified Sep 24, 2025, 11:02 AM UTC

    Trackunit Support is currently unavailable by phone due to technical issues. We advise customers in need of support to use email or messenger to get in touch. https://help.trackunit.com/

  2. resolved Sep 24, 2025, 01:18 PM UTC

    Trackunit Support is available by phone again.

Read the full incident report →

Critical September 5, 2025

Manager Report tile is not available

Detected by Pingoru
Sep 05, 2025, 08:11 AM UTC
Resolved
Sep 05, 2025, 08:20 AM UTC
Duration
9m
Affected: Trackunit Manager
Timeline · 2 updates
  1. investigating Sep 05, 2025, 08:11 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 05, 2025, 08:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2025

We are seeing delays in writing data to Manager Classic

Detected by Pingoru
Aug 29, 2025, 07:45 PM UTC
Resolved
Aug 29, 2025, 08:49 PM UTC
Duration
1h 3m
Affected: Trackunit Manager
Timeline · 4 updates
  1. investigating Aug 29, 2025, 07:45 PM UTC

    We are currently investigating the issue. Lag is around 40 minutes.

  2. identified Aug 29, 2025, 08:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 29, 2025, 08:20 PM UTC

    A fix has been implemented. We are monitoring the delay which Is currently around 20 minutes.

  4. resolved Aug 29, 2025, 08:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2025

Classic Manager is slow to load/unavailable

Detected by Pingoru
Aug 28, 2025, 01:50 PM UTC
Resolved
Aug 28, 2025, 04:45 PM UTC
Duration
2h 55m
Affected: Manager Classic
Timeline · 4 updates
  1. investigating Aug 28, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 28, 2025, 03:00 PM UTC

    Are have implemented a fix but are waiting for the data pipelines to catch up. Classic Manager is not showing the latest data until the pipelines have caught up.

  3. monitoring Aug 28, 2025, 04:11 PM UTC

    Still catching up - expecting to be done in 50 minutes.

  4. resolved Aug 28, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2025

Unable to display assets

Detected by Pingoru
Aug 27, 2025, 09:12 AM UTC
Resolved
Aug 27, 2025, 09:37 AM UTC
Duration
25m
Affected: Trackunit ManagerTrackunit GoTrackunit On
Timeline · 3 updates
  1. investigating Aug 27, 2025, 09:12 AM UTC

    We are currently experiencing issues with displaying assets, through asset list and maps.

  2. identified Aug 27, 2025, 09:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 27, 2025, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

Classic Manager is slow to load

Detected by Pingoru
Aug 26, 2025, 09:28 AM UTC
Resolved
Aug 26, 2025, 10:28 AM UTC
Duration
1h
Affected: Manager Classic
Timeline · 4 updates
  1. investigating Aug 26, 2025, 09:28 AM UTC

    We are currently investigating this issue.

  2. identified Aug 26, 2025, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 26, 2025, 09:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 26, 2025, 10:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

Classic Manager is unavailable/slow to load

Detected by Pingoru
Aug 26, 2025, 08:04 AM UTC
Resolved
Aug 26, 2025, 08:17 AM UTC
Duration
13m
Affected: Manager Classic
Timeline · 2 updates
  1. investigating Aug 26, 2025, 08:04 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 26, 2025, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 25, 2025

Manager is partially unavailable

Detected by Pingoru
Aug 25, 2025, 06:22 AM UTC
Resolved
Aug 25, 2025, 07:27 AM UTC
Duration
1h 5m
Affected: Trackunit ManagerTrackunit GoTrackunit OnTrackunit APITrackunit Verify
Timeline · 5 updates
  1. investigating Aug 25, 2025, 06:22 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 25, 2025, 06:29 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 25, 2025, 06:55 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 25, 2025, 07:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 25, 2025, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →