Trackunit incident

Data delays for TU 401 / 50x / 600 regarding Classic Access Control

Minor Resolved View vendor source →

Trackunit experienced a minor incident on October 28, 2025 affecting Manager Classic, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 01:55 PM UTC
Resolved
Oct 28, 2025, 02:41 PM UTC
Duration
46m
Detected by Pingoru
Oct 28, 2025, 01:55 PM UTC

Affected components

Manager Classic

Update timeline

  1. investigating Oct 28, 2025, 01:55 PM UTC

    Due to an infrastructure issue, some users can experience access control issues for TU401 / 50x / 600 devices

  2. monitoring Oct 28, 2025, 02:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 02:41 PM UTC

    This incident has been resolved.