Trackunit incident

We are experiencing system outage affecting Onei3

Major Resolved View vendor source →

Trackunit experienced a major incident on October 20, 2025 affecting Onei3, lasting 18h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:54 AM UTC
Resolved
Oct 21, 2025, 02:35 AM UTC
Duration
18h 41m
Detected by Pingoru
Oct 20, 2025, 07:54 AM UTC

Affected components

Onei3

Update timeline

  1. investigating Oct 20, 2025, 07:54 AM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 08:08 AM UTC

    The issue has been identified

  3. monitoring Oct 20, 2025, 09:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 20, 2025, 11:51 AM UTC

    We currently are down to seeing data delays in Iris - Trackunit Manager, Iris API and Streaming API only on M-series devices

  5. monitoring Oct 20, 2025, 09:56 PM UTC

    We are continuing to monitor our system as delays in data continue. Another update will be pushed once we have fully recovered and the data delays have been resolved.

  6. resolved Oct 21, 2025, 02:35 AM UTC

    Onei3 data pipelines are back to normal