Data delays for Trackunit assets
Affected: Trackunit ManagerTrackunit GoTrackunit OnTrackunit APIStreaming APITrackunit Verify
Trackunit Outage History
Trackunit is up right nowTrackunit had 47 outages in the last 2 years totaling 124h 50m of downtime — averaging 1.9 incidents per month.
There were 47 Trackunit outages since August 25, 2025 totaling 124h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Access management is not available in manager
Affected: Trackunit ManagerTrackunit GoTrackunit API
Timeline · 8 updates
- investigating Jul 21, 2026, 02:49 PM UTC
We are currently investigating the issue
- investigating Jul 21, 2026, 02:50 PM UTC
We are continuing to investigate this issue.
- investigating Jul 21, 2026, 02:53 PM UTC
We are continuing to investigate this issue.
- investigating Jul 21, 2026, 02:59 PM UTC
We identified the issue. The fix is in progress
- identified Jul 21, 2026, 03:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 21, 2026, 05:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 21, 2026, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 06:25 PM UTC
This incident has been resolved.
Asset meta data update delays
Affected: Trackunit ManagerTrackunit GoTrackunit On
Timeline · 3 updates
- investigating Jun 09, 2026, 12:25 PM UTC
Some select Customers may be impacted by this issue if they create / edit / modify asset information in a Trackunit application while this incident is active. No data has been lost, but there may be delays in seeing the changes
- identified Jun 09, 2026, 12:30 PM UTC
The issue have been identified and we are working on a fix.
- resolved Jun 09, 2026, 01:50 PM UTC
This incident has been resolved.
Data delay in Manager
Affected: Trackunit Manager
Timeline · 4 updates
- investigating May 27, 2026, 02:23 PM UTC
We are currently investigating this issue.
- identified May 27, 2026, 02:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 27, 2026, 02:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 03:01 PM UTC
This incident has been resolved.
ONE i3 M-Series Data Delay
Affected: Onei3
Timeline · 5 updates
- investigating May 15, 2026, 02:48 PM UTC
Currently we are facing some delays in M-series data. Investigating about what is impacting the performance.
- investigating May 15, 2026, 04:25 PM UTC
We are continuing to investigate this issue.
- investigating May 15, 2026, 04:26 PM UTC
A fix has been applied and the systems are stabilizing.
- investigating May 15, 2026, 05:20 PM UTC
Issue has been resolved and systems are working normal.
- resolved May 15, 2026, 06:06 PM UTC
This incident has been resolved.
Degraded performance in Manager and Verify
Affected: Trackunit ManagerTrackunit Verify
Timeline · 2 updates
- investigating Apr 23, 2026, 10:18 AM UTC
We are currently experiencing degraded performance in Manager and Verify. We are investigating and will provide an update as soon as more information becomes available.
- resolved Apr 23, 2026, 10:32 AM UTC
This incident has been resolved.
Data delay in Trackunit Manager Classic
Affected: Manager Classic
Timeline · 3 updates
- investigating Mar 29, 2026, 10:34 AM UTC
We are experiencing data delays in Classic due to a database infrastructure issue.
- identified Mar 29, 2026, 10:45 AM UTC
We have identified the issue, we continue to monitor it.
- resolved Mar 29, 2026, 04:47 PM UTC
This incident has been resolved.
Potential unstability experienced in Verify
Affected: Trackunit Verify
Timeline · 4 updates
- investigating Mar 18, 2026, 01:11 PM UTC
We are currently investigating an issue impacting general performance of Verify
- monitoring Mar 18, 2026, 01:22 PM UTC
We have identified and resolved the issue. We will continue to monitor the situation.
- monitoring Mar 18, 2026, 01:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 18, 2026, 01:46 PM UTC
This incident has been resolved.
Advanced sensor data is not available in Manager UI
Affected: Trackunit Manager
Timeline · 4 updates
- investigating Mar 12, 2026, 04:38 PM UTC
We are currently investigating this issue.
- investigating Mar 12, 2026, 04:38 PM UTC
We are continuing to investigate this issue.
- identified Mar 12, 2026, 04:52 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 12, 2026, 07:21 PM UTC
This incident has been resolved.
Specifications can't be edited
Affected: Trackunit ManagerTrackunit Verify
Timeline · 2 updates
- investigating Mar 05, 2026, 02:31 PM UTC
We are currently investigating the issue.
- resolved Mar 05, 2026, 02:54 PM UTC
This incident has been resolved. Please logout and log back in again.
We are experiencing data delays for Trackunit and onei3 assets
Affected: Trackunit GoTrackunit APIStreaming API
Timeline · 3 updates
- investigating Mar 02, 2026, 07:55 PM UTC
Due to an Trackunit infrastructure issue, some customers can experience data delays in Trackunit Manager, APIs, Go, and On.
- investigating Mar 02, 2026, 08:12 PM UTC
The issue has been identified, and we are working on a fix.
- resolved Mar 02, 2026, 08:53 PM UTC
This incident has been resolved.
Degraded Platform Performance
Affected: Trackunit ManagerTrackunit GoTrackunit OnTrackunit API
Timeline · 3 updates
- investigating Jan 30, 2026, 12:41 PM UTC
We are currently experiencing degraded performance across parts of the Trackunit platform. This may affect Manager, Verify, and some API endpoints.
- monitoring Jan 30, 2026, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2026, 02:36 PM UTC
This incident has been resolved.
Missing unit visibility in IRIS
Affected: Trackunit ManagerTrackunit GoTrackunit On
Timeline · 3 updates
- identified Jan 26, 2026, 09:59 AM UTC
We've identified the root cause and are working on implementing a fix
- identified Jan 26, 2026, 10:08 AM UTC
Fix has been implemented and visibilities should be in order again.
- resolved Jan 26, 2026, 10:08 AM UTC
This incident has been resolved.
Issues loading asset detail page in manager
Affected: Trackunit Manager
Timeline · 4 updates
- investigating Jan 15, 2026, 10:56 AM UTC
We are currently experiencing an issue with loading certain pages in Trackunit manager, including asset details page.
- identified Jan 15, 2026, 11:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 15, 2026, 11:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 12:37 PM UTC
This incident has been resolved.
Potential delays in Access Key generation in Manager
Affected: Trackunit ManagerTrackunit APIManager Classic
Timeline · 5 updates
- investigating Jan 14, 2026, 09:51 AM UTC
We are currently investigating this issue.
- investigating Jan 14, 2026, 09:54 AM UTC
We are continuing to investigate this issue.
- identified Jan 14, 2026, 09:55 AM UTC
The issdue has been identified and a fix is being implemented. More information will follow .
- monitoring Jan 14, 2026, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 02:35 PM UTC
This incident has been resolved.
Trackunit Verify, Manager and API is currently unstable
Affected: Trackunit ManagerTrackunit APITrackunit Verify
Timeline · 2 updates
- investigating Jan 08, 2026, 02:50 PM UTC
Due to an infrastructure issue, some users can experience problems with accessing the Trackunit Verify, Manager and API's.
- resolved Jan 08, 2026, 03:53 PM UTC
This incident has been resolved.
Trackunit support systems are unavailable
Affected: Trackunit Support Services
Timeline · 3 updates
- investigating Jan 05, 2026, 02:37 PM UTC
We are currently experiencing a issue with the Trackunit support center, which is currently unavailable.
- monitoring Jan 05, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 06:18 PM UTC
This incident has been resolved.
Manager, Verify is slow
Affected: Trackunit ManagerTrackunit APITrackunit Verify
Timeline · 3 updates
- investigating Dec 11, 2025, 04:18 PM UTC
We are currently investigating this issue.
- identified Dec 11, 2025, 04:45 PM UTC
Rolled back permission resolver service
- resolved Dec 11, 2025, 04:48 PM UTC
This incident has been resolved.
Slow response times
Affected: Trackunit ManagerTrackunit APITrackunit Verify
Timeline · 3 updates
- identified Dec 11, 2025, 12:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 11, 2025, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2025, 01:11 PM UTC
This incident has been resolved.
irisX Analytics Permissions Management Not Working
Affected: Trackunit Manager
Timeline · 4 updates
- investigating Dec 11, 2025, 12:36 PM UTC
Customers are not able to grand access to IrisX Analytics through the Trackunit Manager. Until this is fixed please contact support.
- identified Dec 11, 2025, 12:37 PM UTC
We have identified the issue and a fix is being implemented.
- identified Dec 11, 2025, 12:38 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 11, 2025, 01:56 PM UTC
Fix has been released
Reports missing data
Affected: Trackunit ManagerManager Classic
Timeline · 2 updates
- identified Dec 10, 2025, 10:56 AM UTC
Some reports is currently missing specific data points surrounding access keys.
- resolved Dec 10, 2025, 12:10 PM UTC
This incident has been resolved.
Trackunit Verify, Manager and APIs slow responses
Affected: Trackunit ManagerTrackunit APITrackunit Verify
Timeline · 2 updates
- investigating Dec 09, 2025, 02:38 PM UTC
Due to an infrastructure issue, some users can experience slow responses in Trackunit Verify, Manger and APIs.
- resolved Dec 09, 2025, 04:04 PM UTC
This incident has been resolved.
Manager and Verify not available
Affected: Trackunit ManagerTrackunit Verify
Timeline · 5 updates
- investigating Dec 03, 2025, 01:32 PM UTC
We are experiencing problems that cause Manager and Verify to be unavailable
- identified Dec 03, 2025, 01:35 PM UTC
Due to a disruption in 3rd party provider, we're experiencing issues.
- identified Dec 03, 2025, 02:11 PM UTC
Users may experience slowness when logging in and when creating users and accounts.
- monitoring Dec 03, 2025, 03:56 PM UTC
Our 3rd party provider has mitigated the issue and are now monitoring. We will monitor and await resolution on their end before resolving the incident.
- resolved Dec 03, 2025, 07:15 PM UTC
The 3rd party provider reports that the incident has now been resolved.
Group changes in Manager not propagated to Classic
Affected: Manager Classic
Timeline · 4 updates
- investigating Dec 02, 2025, 10:54 AM UTC
We are currently investigating this issue.
- identified Dec 02, 2025, 01:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 02, 2025, 01:13 PM UTC
Fix has been implemented and we're monitoring the situation. There is a built up delay which we expect to be processed soon.
- resolved Dec 02, 2025, 03:10 PM UTC
This incident has been resolved.
Developers hub not available
Affected: Trackunit API
Timeline · 3 updates
- investigating Dec 01, 2025, 09:15 AM UTC
We seeing issues with opening our IrisX and API reference documentation. We are investigating the issue.
- identified Dec 01, 2025, 09:41 AM UTC
We have identified the issue and are working on the fix.
- resolved Dec 03, 2025, 01:36 PM UTC
This incident has been resolved.