Resolved after 27 minutes, affecting Backend (Gateway), on March 25, 2026.
Our cloud provider confirmed issues on their end: further details can be found on [Network] Increased internet network latencies and packet loss: https://exoscalestatus.com/incidents/228561
Affected components
Update timeline
- investigating Mar 25, 2026, 01:48 PM UTC
We confirmed a problem with our system and are currently investigating its root cause. We will provide an update once we have identified the underlying problem.
- identified Mar 25, 2026, 02:07 PM UTC
We have identified a problem with one of our ingress clusters and are now trying to re-route the traffic. We will provide another update once the fix is rolled out.
- monitoring Mar 25, 2026, 02:08 PM UTC
We have successfully deployed the new ingress cluster and are now monitoring the system to make sure everything works as expected. We will provide an update once we can confirm our fix is effective.
- resolved Mar 25, 2026, 02:15 PM UTC
We confirmed that our fix resolved the problem. Apologies for the inconvenience. We will run some additional investigation to find out how we can prevent the ingress problem in the future.
- resolved Mar 25, 2026, 07:40 PM UTC
Our cloud provider confirmed issues on their end: further details can be found on [Network] Increased internet network latencies and packet loss: https://exoscalestatus.com/incidents/228561
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