Tracify Outage History
Tracify is up right nowPingoru has recorded 11 incidents for Tracify: 11 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 326 of 720 (45%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 14 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 1 of 744 (0%) |
| November 2026 | 0 | 0 of 110 (0%) |
Incidents, newest first
Critical October 23, 2026 Shopify System 1h 16m Integrations (Shopify), Frontend (Dashboard)
Started Oct 23, 2026, 10:42 AM UTC· resolved Oct 23, 2026, 11:59 AM UTC
- identified Oct 23, 2026, 10:42 AM UTC
We have identified a problem with our event ingestion for shopify events and are working on a resolution. Parts of our system like PnL and event ingestion for shopify stores is degraded.
- monitoring Oct 23, 2026, 11:41 AM UTC
The affected components have been patched and are now monitoring the system to make sure everything works as expected. We will provide an update once we can confirm the fix is effective.
- resolved Oct 23, 2026, 11:59 AM UTC
We confirmed that the fix resolved the problem. Apologies for the inconvenience.
Minor September 17, 2026 API Degraded Status 2h 57m Backend (Chief), Integrations (Shopify), Integrations (Ad connector), Backend (Data Pipelines) and 2 more
Started Sep 17, 2026, 10:19 AM UTC· resolved Sep 17, 2026, 01:16 PM UTC
- monitoring Sep 17, 2026, 10:19 AM UTC
We confirmed a problem with our system and identified the likely cause as ongoing incident with a core third party cloud service provider. We are monitoring our systems and will provide an update soon.
- resolved Sep 17, 2026, 01:16 PM UTC
The underlying issue has been resolved and our services are back to normal.
Major July 27, 2026 Missing ad metrics data 14h 21m Integrations (Ad connector), Frontend (Dashboard), Frontend (Chrome-Plugin), Backend (Tracify-API)
Started Jul 27, 2026, 03:23 PM UTC· resolved Jul 28, 2026, 05:45 AM UTC
- investigating Jul 27, 2026, 03:23 PM UTC
We confirmed a problem with our ad metric system and are currently investigating its root cause. We will provide an update once we have identified the underlying problem.
- resolved Jul 28, 2026, 05:45 AM UTC
We confirmed that our fix resolved the problem. Apologies for the inconvenience.
Major June 2, 2026 Data Pipeline Processing Problem 4h 8m Backend (Data Pipelines)
Started Jun 02, 2026, 09:27 AM UTC· resolved Jun 02, 2026, 01:36 PM UTC
- investigating Jun 02, 2026, 09:27 AM UTC
We confirmed a problem with our system affecting data pipeline processing for a small number of clients and are currently investigating its root cause. We will provide an update once we have identified the underlying problem.
- identified Jun 02, 2026, 09:57 AM UTC
We confirmed a problem with our system (internal database) and our service partner is currently implementing an upgrade. We will provide an update once we confirm the incident is resolved.
- monitoring Jun 02, 2026, 10:18 AM UTC
Our service partner has applied a patch to the affected components and is now monitoring the system to make sure everything works as expected. We will provide an update once we can confirm the fix is effective.
- resolved Jun 02, 2026, 01:36 PM UTC
Our service partner confirmed that the problem is resolved. We can see that the data pipeline is working as expected, again. We still monitor the stats. Apologies for the inconvenience.
Minor March 31, 2026 Increased latencies for various services 19d 7h Backend (Chief), Frontend (Dashboard), Frontend (Chrome-Plugin), Backend (Tracify-API)
Started Mar 31, 2026, 02:00 PM UTC· resolved Apr 19, 2026, 09:59 PM UTC
- investigating Mar 31, 2026, 05:37 PM UTC
We confirmed a problem with our system and are currently investigating its root cause. We will provide an update once we have identified the underlying problem.
- monitoring Mar 31, 2026, 05:40 PM UTC
Our cloud provider has identified an issue with a networking component: https://exoscalestatus.com/incidents/229495 of his infrastructure and has informed us that it is resolved. We are monitoring the situation.
- resolved Mar 31, 2026, 05:50 PM UTC
Response times seem to be better now. We still monitor the situation.
Minor March 25, 2026 Potential ingress problem 25d 2h
Started Mar 25, 2026, 07:40 PM UTC· resolved Apr 19, 2026, 09:59 PM UTC
No vendor updates were posted for this incident.
Minor March 25, 2026 Potential ingress problem 27m Backend (Gateway)
Started Mar 25, 2026, 01:48 PM UTC· resolved Mar 25, 2026, 02:15 PM UTC
- investigating Mar 25, 2026, 01:48 PM UTC
We confirmed a problem with our system and are currently investigating its root cause. We will provide an update once we have identified the underlying problem.
- identified Mar 25, 2026, 02:07 PM UTC
We have identified a problem with one of our ingress clusters and are now trying to re-route the traffic. We will provide another update once the fix is rolled out.
- monitoring Mar 25, 2026, 02:08 PM UTC
We have successfully deployed the new ingress cluster and are now monitoring the system to make sure everything works as expected. We will provide an update once we can confirm our fix is effective.
- resolved Mar 25, 2026, 02:15 PM UTC
We confirmed that our fix resolved the problem. Apologies for the inconvenience. We will run some additional investigation to find out how we can prevent the ingress problem in the future.
- resolved Mar 25, 2026, 07:40 PM UTC
Our cloud provider confirmed issues on their end: further details can be found on [Network] Increased internet network latencies and packet loss: https://exoscalestatus.com/incidents/228561
Minor March 13, 2026 Delayed Data Processing (Analytics Dashboards) 37d 11h
Started Mar 13, 2026, 10:52 AM UTC· resolved Apr 19, 2026, 09:59 PM UTC
No vendor updates were posted for this incident.
Minor March 12, 2026 Delayed Data Processing (Analytics Dashboards) 4h 22m Backend (Data Pipelines)
Started Mar 12, 2026, 02:25 PM UTC· resolved Mar 12, 2026, 06:48 PM UTC
- investigating Mar 12, 2026, 02:25 PM UTC
We are currently investigating an issue with one of our database clusters that is causing a delay in data processing. As a result, some customers may notice that their real-time analytics dashboards are showing "stale" data or a processing lag of approximately 20–30 minutes.
- identified Mar 12, 2026, 02:57 PM UTC
We have identified the underlying problem and are now working on a fix. We will provide another update once the fix is rolled out.
- investigating Mar 12, 2026, 03:56 PM UTC
We confirmed a problem with our system (internal database) and our service partner is currently investigating its root cause. We will provide an update once we have identified the underlying problem.
- monitoring Mar 12, 2026, 05:49 PM UTC
Our partner for the underlying database informed us that they performed a manual recovery operation, which shows good system metrics. They are monitoring the situation. We hope the situation can be resolved soon.
- resolved Mar 12, 2026, 06:48 PM UTC
The fix applied by our service partner seems to be effective, as the backlog is declining and already gone for most, except for one client. We will still keep monitoring the situation and post another update.
- resolved Mar 12, 2026, 08:38 PM UTC
We can confirm the backlog for all clients is back to normal. There is still an upgrade process running in the background, but at the moment, it has no client impact. The service provider and the team are monitoring the situation.
- resolved Mar 13, 2026, 10:52 AM UTC
Our service provider informed us that the database is back to its original state and is performing as expected. We are seeing that all is working as expected.
Minor February 2, 2026 Errors loading reporting data 76d 11h
Started Feb 02, 2026, 10:16 AM UTC· resolved Apr 19, 2026, 09:59 PM UTC
No vendor updates were posted for this incident.
Critical February 2, 2026 Errors loading reporting data 34m Frontend (Dashboard), Frontend (Chrome-Plugin)
Started Feb 02, 2026, 09:42 AM UTC· resolved Feb 02, 2026, 10:16 AM UTC
- investigating Feb 02, 2026, 09:42 AM UTC
We confirmed a problem with our system and are currently investigating its root cause. We will provide an update once we have identified the underlying problem.
- monitoring Feb 02, 2026, 09:58 AM UTC
Issue identified with upstream data provider. Systems appear to be operational again, but waiting on full confirmation.
- resolved Feb 02, 2026, 10:16 AM UTC
Upstream provider has confirmed incident should now be resolved. We're no longer experiencing errors in database connectivity.