Resolved after 2 hours 57 minutes, affecting Backend (Chief) and Integrations (Shopify) and 1 more, on September 17, 2026.
We confirmed a problem with our system and identified the likely cause as ongoing incident with a core third party cloud service provider. We are monitoring our systems and will provide an update soon.
Affected components
Backend (Chief)Integrations (Shopify)Integrations (Ad connector)Backend (Data Pipelines)Backend (Gateway)Backend (Tracify-API)
Update timeline
- monitoring Sep 17, 2026, 10:19 AM UTC
We confirmed a problem with our system and identified the likely cause as ongoing incident with a core third party cloud service provider. We are monitoring our systems and will provide an update soon.
- resolved Sep 17, 2026, 01:16 PM UTC
The underlying issue has been resolved and our services are back to normal.
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