Tracify experienced a minor incident on September 17, 2026 affecting Chief and Shopify and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 17, 2026, 10:19 AM UTC
Status: Monitoring We confirmed a problem with our system and identified the likely cause as ongoing incident with a core third party cloud service provider. We are monitoring our systems and will provide an update soon. Affected components Tracify-API (Degraded performance) Data Pipelines (Degraded performance) Chief (Degraded performance) Ad connector (Degraded performance) Shopify (Degraded performance) Gateway (Degraded performance)
- resolved Sep 17, 2026, 01:16 PM UTC
Status: Resolved The underlying issue has been resolved and our services are back to normal. Affected components Gateway (Operational) Tracify-API (Operational) Data Pipelines (Operational) Chief (Operational) Ad connector (Operational) Shopify (Operational)