TPG Telecom Outage History

There were 4 TPG Telecom outages since February 9, 2026 totaling 7h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messaging.tpgtelecom.com.au

Notice March 26, 2026

AU - Message Delivery Issues

Detected by Pingoru: Mar 26, 2026, 05:43 AM UTC
Resolved: Mar 26, 2026, 12:00 AM UTC
Duration: —

Timeline · 1 update

resolved Mar 26, 2026, 05:43 AM UTC

Between 10:57 and 15:08 AEDT, customers experienced issues/delays with message delivery affecting both inbound and outbound messaging. During this time, messages were queued within the platform and processed once connectivity was restored. The incident was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this, all queued messages were successfully delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.

Read the full incident report →

Notice March 2, 2026

Support Emails Not Working

Detected by Pingoru: Mar 02, 2026, 12:22 AM UTC
Resolved: Mar 02, 2026, 03:50 AM UTC
Duration: 3h 27m

Timeline · 3 updates

investigating Mar 02, 2026, 12:22 AM UTC

We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.
investigating Mar 02, 2026, 02:24 AM UTC

We are continuing to investigate this issue.
resolved Mar 02, 2026, 03:50 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Issue Adding or Editing Contacts in the UI

Detected by Pingoru: Feb 11, 2026, 12:17 AM UTC
Resolved: Feb 11, 2026, 02:24 AM UTC
Duration: 2h 6m

Affected: Web Portal

Timeline · 4 updates

investigating Feb 11, 2026, 12:17 AM UTC

We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible.
monitoring Feb 11, 2026, 01:31 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Feb 11, 2026, 01:32 AM UTC

We are continuing to monitor for any further issues.
resolved Feb 11, 2026, 02:24 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

AU - Outbound Message Delays

Detected by Pingoru: Feb 09, 2026, 02:23 AM UTC
Resolved: Feb 09, 2026, 03:51 AM UTC
Duration: 1h 28m

Affected: Web PortalEmail to SMSREST API

Timeline · 4 updates

investigating Feb 09, 2026, 02:23 AM UTC

Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.
identified Feb 09, 2026, 02:44 AM UTC

Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.
monitoring Feb 09, 2026, 03:42 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 09, 2026, 03:51 AM UTC

This incident has been resolved.

Read the full incident report →

Looking to track TPG Telecom downtime and outages?

Pingoru polls TPG Telecom's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when TPG Telecom reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track TPG Telecom alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring TPG Telecom for free

5 free monitors · No credit card required