TPG Telecom experienced a notice incident on March 26, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 26, 2026, 05:43 AM UTC
Between 10:57 and 15:08 AEDT, customers experienced issues/delays with message delivery affecting both inbound and outbound messaging. During this time, messages were queued within the platform and processed once connectivity was restored. The incident was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this, all queued messages were successfully delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.