TPG Telecom experienced a minor incident on August 18, 2026 affecting Web Portal, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Aug 18, 2026, 02:23 PM UTC
We are currently investigating an issue in which an end user will receive an error while navigating their settings in the UI stating "There was an error retrieving some data. Please refresh the page or contact support if the issue persists."
- investigating Aug 18, 2026, 02:57 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 18, 2026, 03:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 03:30 PM UTC
This incident has been resolved.