TPG Telecom incident

Web Portal - Australian Alpha Tag Registration Delays

Minor Resolved View vendor source →

TPG Telecom experienced a minor incident on May 28, 2026 affecting Web Portal, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 01:21 AM UTC
Resolved
May 28, 2026, 06:17 AM UTC
Duration
4h 55m
Detected by Pingoru
May 28, 2026, 01:21 AM UTC

Affected components

Web Portal

Update timeline

  1. investigating May 28, 2026, 01:21 AM UTC

    We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.

  2. monitoring May 28, 2026, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 06:17 AM UTC

    This incident has been resolved.