Affected components
Web PortalEmail to SMSREST API
Update timeline
- investigating Feb 09, 2026, 02:23 AM UTC
Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.
- identified Feb 09, 2026, 02:44 AM UTC
Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.
- monitoring Feb 09, 2026, 03:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 03:51 AM UTC
This incident has been resolved.
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