TPG Telecom Outage History

TPG Telecom is up right now

TPG Telecom had 9 outages in the last 2 years totaling 43h 26m of downtime — averaging 0.4 incidents per month.

There were 9 TPG Telecom outages since January 22, 2025 totaling 43h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messaging.tpgtelecom.com.au

Minor August 18, 2026

Error when navigating the UI

Detected by Pingoru
Aug 18, 2026, 02:23 PM UTC
Resolved
Aug 18, 2026, 03:30 PM UTC
Duration
1h 6m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Aug 18, 2026, 02:23 PM UTC

    We are currently investigating an issue in which an end user will receive an error while navigating their settings in the UI stating "There was an error retrieving some data. Please refresh the page or contact support if the issue persists."

  2. investigating Aug 18, 2026, 02:57 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 18, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026

APAC - Message deliverability/delay issues

Detected by Pingoru
Jun 18, 2026, 12:03 AM UTC
Resolved
Jun 18, 2026, 02:35 AM UTC
Duration
2h 31m
Affected: Web PortalEmail to SMSREST APIInbound System (Webhooks)
Timeline · 5 updates
  1. investigating Jun 18, 2026, 12:03 AM UTC

    Delays in message deliverability have been recorded for Australian/APAC carriers . We are currently investigating the cause of this issue.

  2. investigating Jun 18, 2026, 12:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 18, 2026, 12:04 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 18, 2026, 01:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2026, 02:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2026

Web Portal - Australian Alpha Tag Registration Delays

Detected by Pingoru
May 28, 2026, 01:21 AM UTC
Resolved
May 28, 2026, 06:17 AM UTC
Duration
4h 55m
Affected: Web Portal
Timeline · 3 updates
  1. investigating May 28, 2026, 01:21 AM UTC

    We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.

  2. monitoring May 28, 2026, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 06:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 26, 2026

AU - Message Delivery Issues

Detected by Pingoru
Mar 26, 2026, 05:43 AM UTC
Resolved
Mar 26, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 26, 2026, 05:43 AM UTC

    Between 10:57 and 15:08 AEDT, customers experienced issues/delays with message delivery affecting both inbound and outbound messaging. During this time, messages were queued within the platform and processed once connectivity was restored. The incident was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this, all queued messages were successfully delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.

Read the full incident report →

Notice March 2, 2026

Support Emails Not Working

Detected by Pingoru
Mar 02, 2026, 12:22 AM UTC
Resolved
Mar 02, 2026, 03:50 AM UTC
Duration
3h 27m
Timeline · 3 updates
  1. investigating Mar 02, 2026, 12:22 AM UTC

    We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.

  2. investigating Mar 02, 2026, 02:24 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 02, 2026, 03:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Issue Adding or Editing Contacts in the UI

Detected by Pingoru
Feb 11, 2026, 12:17 AM UTC
Resolved
Feb 11, 2026, 02:24 AM UTC
Duration
2h 6m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Feb 11, 2026, 12:17 AM UTC

    We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible.

  2. monitoring Feb 11, 2026, 01:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 11, 2026, 01:32 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 11, 2026, 02:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

AU - Outbound Message Delays

Detected by Pingoru
Feb 09, 2026, 02:23 AM UTC
Resolved
Feb 09, 2026, 03:51 AM UTC
Duration
1h 28m
Affected: Web PortalEmail to SMSREST API
Timeline · 4 updates
  1. investigating Feb 09, 2026, 02:23 AM UTC

    Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.

  2. identified Feb 09, 2026, 02:44 AM UTC

    Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.

  3. monitoring Feb 09, 2026, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 09, 2026, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025

HUB Portal - Web Portal Unresponsive

Detected by Pingoru
Jan 22, 2025, 10:46 PM UTC
Resolved
Jan 23, 2025, 03:48 AM UTC
Duration
5h 2m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Jan 22, 2025, 10:46 PM UTC

    We are currently investigating a subset of customers experiencing errors on our web portal. This is impacting some users when a web page is loaded in the portal. We will update as soon as we have more information.

  2. monitoring Jan 22, 2025, 10:46 PM UTC

    We have actioned a rollback and are currently monitoring the results.

  3. resolved Jan 23, 2025, 03:48 AM UTC

    This incident has been resolved.

Read the full incident report →