Total Synergy incident

Project Template Contacts issue

Resolved after 1 day, affecting Synergy App, on March 23, 2021.

identified Mar 23, 2021, 09:39 PM UTC

We are continuing to work on a fix for this issue.

Started
Mar 23, 2021, 01:37 AM UTC
Resolved
Mar 24, 2021, 02:31 AM UTC
Duration
1d
Detected by Pingoru
Mar 23, 2021, 01:37 AM UTC

Affected components

Synergy App

Update timeline

  1. investigating Mar 23, 2021, 01:37 AM UTC

    We're aware of an issue whereby the creator of a project template is being added to new projects as the project manager. We intend to resolve this issue via a change to Synergy at 6pm AEDT 23/03/2021

  2. identified Mar 23, 2021, 01:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 23, 2021, 09:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 24, 2021, 02:31 AM UTC

    This incident has been resolved.

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