Resolved after 7 hours 15 minutes, affecting MYOB ARL, on August 2, 2021.
MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.
Affected components
Update timeline
- monitoring Aug 02, 2021, 11:52 PM UTC
We're aware of an issue with MYOB's API that is intermittently preventing customers from syncing between Synergy and MYOB. We've escalated the problem to MYOB for them to fix or roll back their most recent release changes. At this stage, we don't have an ETA for resolution, but we're treating it as a critical priority to resolve. We'll update you when we have any new information. For the latest information surrounding this issue, you can visit - https://status.myob.com/incidents/298374
- monitoring Aug 03, 2021, 02:58 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 03, 2021, 03:01 AM UTC
MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.
- resolved Aug 03, 2021, 07:07 AM UTC
This issue has been resolved.
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