Resolved after 13 minutes, affecting Synergy App, on February 28, 2022.
Our development team have isolated the cause of this issue, which was a small number of generating invoices stuck in the queue when being created. This incident is now resolved. If a particular invoice remains 'stuck' when loading, refreshing the page will resolve the problem. We're sorry for the disruption to your day! Update @ 1655 AEST - we received several more reports of this issue in the last hour, and our team again worked to resolve this. We anticipate a more robust fix for this issue to be deployed overnight this evening, and we'll update you as soon as we have new information.
Affected components
Update timeline
- investigating Feb 28, 2022, 03:08 AM UTC
We're investigating a small number of reports of slowness in generating invoices. We'll post updates ASAP as we find the source of this issue and resolve it.
- resolved Feb 28, 2022, 03:22 AM UTC
Our development team have isolated the cause of this issue, which was a small number of generating invoices stuck in the queue when being created. This incident is now resolved. If a particular invoice remains 'stuck' when loading, refreshing the page will resolve the problem. We're sorry for the disruption to your day! Update @ 1655 AEST - we received several more reports of this issue in the last hour, and our team again worked to resolve this. We anticipate a more robust fix for this issue to be deployed overnight this evening, and we'll update you as soon as we have new information.
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