Resolved after 5 hours 57 minutes, affecting Synergy App, on May 25, 2022.
The performance issues reported this morning 26/05/2022 have been resolved. Our development team will continue to monitor for any performance degradation.
Affected components
Update timeline
- identified May 25, 2022, 11:48 PM UTC
Synergy is currently experiencing issues on the production database which is causing some performance issues. Our development team have identified the problem, and will be restarting a service to rectify. Please note there will be approx 2-5 minutes of downtime during this restart. Downtime will occur at 9:55 AM AEST.
- monitoring May 26, 2022, 12:17 AM UTC
The service has been restarted and an improvement in performance has been noted. Our development team will continue to monitor throughout the day to assess any further changes.
- resolved May 26, 2022, 05:45 AM UTC
The performance issues reported this morning 26/05/2022 have been resolved. Our development team will continue to monitor for any performance degradation.
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