Total Synergy incident
Invoices/Reporting - Performance slowness 19/04/2023
Resolved after 24 minutes, affecting Synergy App, on April 18, 2023.
This incident has now been resolved and Invoices & Reports are now saving and exporting correctly. Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.
Affected components
Update timeline
- investigating Apr 18, 2023, 11:15 PM UTC
We're investigating multiple reports of performance slowness this morning, 19/04/2023 (9:10 AM AEST). This is currently noted to be impacting Invoices and Reports (saving, exporting). Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.
- identified Apr 18, 2023, 11:30 PM UTC
Our engineering team have identified the problem causing the current performance problems with Invoices and Reports in Synergy and have restarted a Web Service which has resolved the problem. Everything will be back to normal within the next 5-10 minutes if not immediately. Thank you for your patience while our teams worked to get this resolved.
- resolved Apr 18, 2023, 11:40 PM UTC
This incident has now been resolved and Invoices & Reports are now saving and exporting correctly. Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.
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