Total Synergy incident
Upcoming Maintenance on Synergy: Brief Downtime Alert
Resolved after 26 minutes, affecting Synergy App, on March 8, 2024.
On 08/03/2024 between 11:25 AM - 11:50 AM AEDT, Synergy Cloud experienced major performance degradation attributed to a resource usage spike affecting one of our main servers. The issue was resolved by provisioning additional capacity. We are actively monitoring this environment to ensure smooth operation.
Affected components
Update timeline
- identified Mar 08, 2024, 12:44 AM UTC
We are aware of the current performance issues on Synergy. Our team has identified the cause and are conducting maintenance. This will result in a brief downtime of 5 minutes. We apologise for the disruption to your day.
- monitoring Mar 08, 2024, 12:53 AM UTC
Our Engineering team has resolved the performance issues and everything is running as expected again. The support team will keep a close watch on any further reports of slowness, and our Engineering team will continue to monitor performance in the background.
- resolved Mar 08, 2024, 01:11 AM UTC
We're happy to announce that the maintenance on Synergy has been successfully completed. The performance issues have been resolved and loading speeds across Synergy are back to normal. We appreciate your patience during the brief downtime and thank you for your understanding.
- postmortem Mar 08, 2024, 05:04 AM UTC
On 08/03/2024 between 11:25 AM - 11:50 AM AEDT, Synergy Cloud experienced major performance degradation attributed to a resource usage spike affecting one of our main servers. The issue was resolved by provisioning additional capacity. We are actively monitoring this environment to ensure smooth operation.
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