Total Synergy incident
16/08/2024 - MYOB Connect Service Disruption Resolved
Resolved after 22 hours, affecting Synergy App and MYOB ARL, on August 15, 2024.
We are writing to inform you that the MYOB service disruption affecting MYOB Connect has been resolved. Details: Issue: On 15/08/2024, some MYOB users received an error message when trying to sync with MYOB Connect. Action required: Moving forward, MYOB Connect users will be asked to 'allow access to your MYOB account’ when attempting to sync. This is an extra step required by MYOB to ensure you have consented to Synergy accessing your data. Resolution Time: approximately 21:00 AEST on 15/08/2024. Our technical team has implemented a solution, and MYOB Connect is now operating normally. We apologise for the inconvenience this disruption may have caused and appreciate your patience during this time. If you have any further questions or need additional assistance, please do not hesitate to reach out to our support team using the in-app widget. Thank you for your cooperation and understanding.
Affected components
Update timeline
- identified Aug 15, 2024, 02:01 AM UTC
We are writing to inform you that the MYOB service disruption affecting MYOB Connect has been resolved. Details: Issue: On 15/08/2024, some MYOB users received an error message when trying to sync with MYOB Connect. Action required: Moving forward, MYOB Connect users will be asked to 'allow access to your MYOB account’ when attempting to sync. This is an extra step required by MYOB to ensure you have consented to Synergy accessing your data. Resolution Time: approximately 21:00 AEST on 15/08/2024. Our technical team has implemented a solution, and MYOB Connect is now operating normally. We apologise for the inconvenience this disruption may have caused and appreciate your patience during this time. If you have any further questions or need additional assistance, please do not hesitate to reach out to our support team using the in-app widget. Thank you for your cooperation and understanding.
- resolved Aug 16, 2024, 12:01 AM UTC
This incident has been resolved.
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