Total Synergy incident
20/08/2024 - Resolved: Issue with bulk invites to new Synergy users
Resolved after 15 hours 48 minutes, affecting Synergy App, on August 19, 2024.
We are writing to inform you about a service disruption affecting customer's ability to bulk invite new users. Details: Issue: Currently, when attempting to bulk invite new Synergy users, an invalid URL appears when attempting to join. Resolution Time: approximately 9:00AM AEST on 21/08/2024 Action Required: Until our fix is in place, we recommend that customers invite new users one at a time using the staff page. We apologise for the inconvenience this has caused and appreciate your patience.
Affected components
Update timeline
- monitoring Aug 19, 2024, 06:57 AM UTC
We are writing to inform you about a service disruption affecting customer's ability to bulk invite new users. Details: Issue: Currently, when attempting to bulk invite new Synergy users, an invalid URL appears when attempting to join. Resolution Time: approximately 9:00AM AEST on 21/08/2024 Action Required: Until our fix is in place, we recommend that customers invite new users one at a time using the staff page. We apologise for the inconvenience this has caused and appreciate your patience.
- resolved Aug 19, 2024, 10:45 PM UTC
This incident has been resolved.
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