Total Synergy incident
20/08/2024 - Xero Connect "GetLockDate failed" error
Resolved after 1 day 14 hours, affecting Xero Ltd - API Accounting API, on August 20, 2024.
We are pleased to share that the Xero Connect compatibility issue impacting users on a Xero “Ultimate” plan has been resolved. Users can now successfully sync data between Synergy and Xero as expected. We apologise for any inconvenience and thank you for your patience.
Affected components
Update timeline
- identified Aug 20, 2024, 08:16 AM UTC
We are investigating a Xero Connect issue impacting customers on the Xero Ultimate Plan. Details: We're aware of an incompatibility with Xero's latest update to their "Ultimate" plan. Synergy users on some of Xero's "Ultimate" plans are currently unable to Sync from Synergy to Xero, and will get a "GetLockDate failed" error. Our technical team are currently working on a fix to support the new Xero plans with high priority, and we will provide updates as they become available. We apologise for the inconvenience this has caused and appreciate your patience.
- resolved Aug 21, 2024, 10:33 PM UTC
We are pleased to share that the Xero Connect compatibility issue impacting users on a Xero “Ultimate” plan has been resolved. Users can now successfully sync data between Synergy and Xero as expected. We apologise for any inconvenience and thank you for your patience.
Your product runs on more than Total Synergy
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services