Total Synergy incident
18/09/2024 - Temporary Service Disruption to Invoicing and Reports
Resolved after 20 minutes, affecting Synergy App, on September 18, 2024.
Between approximately 2:20PM - 2:40PM AEST today, we experienced a temporary issue with one of our servers, which impacted the generation of some invoices and report exports. Reports: If you attempted to generate a report during this period, reissue the report to resolve the issue. Invoices: If you attempted to generate invoices during this period, we recommend reviewing them and re-saving them if necessary. We apologise for any inconvenience and appreciate your understanding.
Affected components
Update timeline
- resolved Sep 18, 2024, 06:18 AM UTC
Between approximately 2:20PM - 2:40PM AEST today, we experienced a temporary issue with one of our servers, which impacted the generation of some invoices and report exports. Reports: If you attempted to generate a report during this period, reissue the report to resolve the issue. Invoices: If you attempted to generate invoices during this period, we recommend reviewing them and re-saving them if necessary. We apologise for any inconvenience and appreciate your understanding.
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