Togetherwork Outage History
Togetherwork is up right nowPingoru has recorded 51 incidents for Togetherwork: 13 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 11 of 720 (1%) |
| May 2026 | 2 | 6 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 20 of 568 (3%) |
Incidents, newest first
Critical October 21, 2026 [SEV-3] Togetherpay Application - Planned Outage 19h 41m Togetherpay Web Front-End (TPA)
Started Oct 21, 2026, 06:06 PM UTC· resolved Oct 22, 2026, 01:47 PM UTC
- investigating Oct 21, 2026, 06:06 PM UTC
Within the next hour, the Togetherpay application will become unavailable. This outage will affect only the front-end application. The Togetherpay API and payment processing will remain operational. TogetherWork IT expects to restore the application on Monday, October 26. We will provide updates as additional information becomes available and confirm when the application has been restored.
- resolved Oct 22, 2026, 01:47 PM UTC
The Togetherpay application is fully operational. This incident is resolved.
Minor August 25, 2026 [SEV-3] Settlement/Comprehensive File Delay 3h 8m File Import Process - Internal, File Import Process - External
Started Aug 25, 2026, 12:50 PM UTC· resolved Aug 25, 2026, 03:58 PM UTC
- investigating Aug 25, 2026, 12:50 PM UTC
Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
- resolved Aug 25, 2026, 03:58 PM UTC
All regular settlement files, comprehensive reports and merchant settlement files are now available This incident is resolved.
Minor May 29, 2026 [SEV-3] Togetherpay - Intermittent Processing Issues 2h 37m Transaction Processing, Payment Tokenization, Merchant Endpoints, ProPay Production Environment
Started May 29, 2026, 02:15 PM UTC· resolved May 29, 2026, 04:52 PM UTC
- investigating May 29, 2026, 02:15 PM UTC
ProPay is aware of an issue that is preventing some transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
- resolved May 29, 2026, 04:52 PM UTC
ProPay implemented a fix and transactions are no longer intermittently timing out. A total of 38 transactions were affected between 9:05 a.m.-10:35 a.m. eastern. This incident is resolved.
Minor May 1, 2026 [SEV-3] ProPay Chargeback Issue 3h 35m Transaction Processing
Started May 01, 2026, 12:33 PM UTC· resolved May 01, 2026, 04:09 PM UTC
- investigating May 01, 2026, 12:33 PM UTC
ProPay has identified an ongoing issue impacting chargebacks. An internal change made late last week caused disruptions that prevented some chargebacks from being initiated. The full scope and impact are still being assessed. ProPay’s teams are actively working to resolve the issue and restore normal processing. We will provide updates as more information becomes available.
- resolved May 01, 2026, 04:09 PM UTC
ProPay confirmed the chargeback issue has been resolved. They are still assessing the scope and impact of the issue. We will share additional details as they become available from ProPay.
Minor December 11, 2025 [SEV-1] Togetherpay - Intermittent Processing Issues 2h 45m Transaction Processing, Payment Tokenization, Merchant Endpoints
Started Dec 11, 2025, 12:00 AM UTC· resolved Dec 11, 2025, 02:46 AM UTC
- investigating Dec 11, 2025, 12:00 AM UTC
We are aware of an issue that may impact your ability to process transactions and log in to the Togetherpay application. We are working as quickly as possible to identify the issue. Additional information will be provided when known, or when the situation is resolved.
- investigating Dec 11, 2025, 01:50 AM UTC
Teams are still actively working on this issue. They believe they identified the cause and are working to restore service. There is no ETA on the fix at this time. We will provide further updates when more is known.
- resolved Dec 11, 2025, 02:46 AM UTC
Teams implemented a fix and confirmed processing is back to normal. Access to the Togetherpay application is working again as well. This incident is resolved.
- postmortem Dec 16, 2025, 09:45 PM UTC
An effort to clean up merchant level users in Togetherpay led to the archiving of inactive users - those that had not logged in for over one year and those that have never logged in. Identified user records were archived. This inadvertently broke authentication for Togetherpay merchant API calls, because some of the archived user records were actually merchant API keys. Work to restore the archived users led to additional issues including database connectivity errors and replica host failures. The incident was resolved by reverting the affected user records and fixing database replica configurations. Teams evaluated the sequence of events and implemented steps to prevent such events from happening in the future.
Minor November 24, 2025 [SEV-3] Togetherpay - Intermittent Processing Issues | Canada 3h 49m Transaction Processing, Payment Tokenization, Merchant Endpoints, ProPay Production Environment
Started Nov 24, 2025, 05:04 PM UTC· resolved Nov 24, 2025, 08:54 PM UTC
- investigating Nov 24, 2025, 05:04 PM UTC
ProPay is aware of an issue that may impact the ability to process transactions for Canadian merchants. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
- identified Nov 24, 2025, 07:05 PM UTC
ProPay has identified the issue and is actively working to implement a fix.
- resolved Nov 24, 2025, 08:54 PM UTC
ProPay has implemented a fix and is will continue to monitor the results. At this time this incident is resolved.
Minor November 18, 2025 [SEV-3] Intermittent Processing Issues 1h 9m Transaction Processing
Started Nov 18, 2025, 09:38 PM UTC· resolved Nov 18, 2025, 10:47 PM UTC
- investigating Nov 18, 2025, 09:38 PM UTC
A small percentage of Togetherpay transactions are timing out. ProPay was notified and is looking into the situation. As soon as additional information is known, we will let you know.
- resolved Nov 18, 2025, 10:47 PM UTC
ProPay implemented a fix which appears to have fixed the problem. The last transaction to timeout was at 4:59 p.m. eastern. Processing is back to normal.
Minor October 31, 2025 [SEV-3] Settlement File Delay 3h 2m File Import Process - Internal, File Import Process - External
Started Oct 31, 2025, 12:48 PM UTC· resolved Oct 31, 2025, 03:51 PM UTC
- investigating Oct 31, 2025, 12:48 PM UTC
Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. Comprehensive reports were delivered by ProPay and are already available. We will send an update as soon as we have more information and when the settlement files are available.
- resolved Oct 31, 2025, 03:51 PM UTC
All regular settlement files and merchant settlement files are now available. This incident is resolved.
Minor September 10, 2025 [SEV-3] ProPay Canada Direct - Issues with Refunds and Credit Card Settlements 17h 46m Transaction Processing, ProPay Production Environment
Started Sep 10, 2025, 06:54 PM UTC· resolved Sep 11, 2025, 12:40 PM UTC
- investigating Sep 10, 2025, 06:54 PM UTC
ProPay reported the following: "An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented." We will send an update as soon as we have more information from ProPay.
- monitoring Sep 10, 2025, 08:03 PM UTC
ProPay provided the following update: "A fix has been implemented for the credit card transactions and we are monitoring the behavior of the processing of the settlement transactions. We are still working on some additional steps that are required to address processing the refunds." We will send another update when we receive more information from ProPay.
- resolved Sep 11, 2025, 12:40 PM UTC
According to ProPay, missed Canadian refunds have been processed. This incident is resolved.
Critical July 14, 2025 [SEV-3] Togetherpay Sandbox/Integration Unavailable 1h 40m Integration Test Environment, Sandbox Test Environment, ProPay Testing Environments
Started Jul 14, 2025, 05:41 PM UTC· resolved Jul 14, 2025, 07:22 PM UTC
- monitoring Jul 14, 2025, 05:41 PM UTC
Both sandbox and integration are currently unavailable. ProPay informed us they will be down until they are able to apply necessary security updates - ETA unknown. As soon as we have more information and/or when the environments are back up and running, we will let you know.
- resolved Jul 14, 2025, 07:22 PM UTC
ProPay concluded their maintenance - both sandbox and integration are now available. This incident is resolved.
Notice July 11, 2025 [SEV-4] ACH Debit Delay for July 9 Transactions 1m Transaction Processing
Started Jul 11, 2025, 04:38 PM UTC· resolved Jul 11, 2025, 04:39 PM UTC
- identified Jul 11, 2025, 04:38 PM UTC
ProPay informed us that 7/9/2025 ACH Payment transactions were delayed in being submitted to NACHA. The effect of this delay is that some ACH payments made on 7/8 and 7/9 were not debited from payer's bank accounts yesterday (7/10), and will be debited today (7/11). Merchants were already funded for the proceeds of the ACH Payment transactions, but may receive inquiries from payers whose funds were not debited as expected.
- resolved Jul 11, 2025, 04:39 PM UTC
This incident has been resolved.
Notice March 9, 2025 [SEV-3] Settlement/Comprehensive File Delay - 3/9/2025 1h 5m File Import Process - Internal, File Import Process - External
Started Mar 09, 2025, 12:55 PM UTC· resolved Mar 09, 2025, 02:00 PM UTC
- investigating Mar 09, 2025, 12:55 PM UTC
Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
- resolved Mar 09, 2025, 02:00 PM UTC
All regular settlement files, comprehensive reports and merchant settlement file are now available. This incident is resolved.