Togetherwork incident

[SEV-3] Togetherpay - Intermittent Processing Issues | Canada

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on November 24, 2025 affecting Transaction Processing and Payment Tokenization and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 05:04 PM UTC
Resolved
Nov 24, 2025, 08:54 PM UTC
Duration
3h 49m
Detected by Pingoru
Nov 24, 2025, 05:04 PM UTC

Affected components

Transaction ProcessingPayment TokenizationMerchant EndpointsProPay Production Environment

Update timeline

  1. investigating Nov 24, 2025, 05:04 PM UTC

    ProPay is aware of an issue that may impact the ability to process transactions for Canadian merchants. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

  2. identified Nov 24, 2025, 07:05 PM UTC

    ProPay has identified the issue and is actively working to implement a fix.

  3. resolved Nov 24, 2025, 08:54 PM UTC

    ProPay has implemented a fix and is will continue to monitor the results. At this time this incident is resolved.